Auto Damage Authority Consultant - Remote (EST/CST)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

*Succession and/or Development planning has identified a qualified candidate for this position. However, the hiring manager is considering other candidates*

Are you ready to take your auto claims expertise to the next level. As an Auto Damage Adjusting Consultant, you’ll play a key role in shaping the future of our claim’s operations. You'll provide expert oversight, mentor claims professionals, and partner with leadership to ensure our claim handling is consistent, objective, and top tier.

In this impactful role, you'll lead quality reviews focused on coverage accuracy, subrogation investigations, damage assessments, and estimate integrity, all while ensuring strict adherence to our processes and high standards. Your knowledge and guidance will directly influence better outcomes for our customers and our team.

Bring your skills, insight, and leadership to a role where your impact is seen every day.

Qualifications

• 2+ years of experience in estimating auto damage using the CCCOne platform, with a strong background in auto damage analysis (required).
• Prior experience writing estimates for an insurance-preferred shop or working as an auto damage adjuster (preferred)
• Strong written and verbal communication skills for effective customer interaction
• Strong attention to detail and ability to write precise and comprehensive estimates
• Comfortable with utilizing technology and various platforms for claims processing
• Excellent time management and organizational skills to manage multiple assignments and/or tasks effectively

Key Responsibilities

• Ensure claim evaluation accuracy by reviewing files submitted for authority by adjusters or processors when claim amount exceeds their respective authority limit
• Authority is granted upon determining proper coverage, completing a subrogation investigation, assessing damage, and ensuring estimate accuracy
• The Consultant will provide feedback and coaching to employees and leaders to ensure proper handling and resolution of claims
• Perform open and closed claim audits of complex files. This may include full file, partial file, and transactional audits
• Provide recommendations to adjusters or leaders about claim value, quality, or trends
• Review file quality and accuracy of claims system input
• Collaborate with leadership regarding file review results and assist in developing strategies to improve performance of both employees and vendors
• Analyze and evaluate complex claim processes or procedures and explain information and analysis based on research
• Assess and identify areas of opportunity based on expertise and observations and facilitate knowledge transfer
• Leverage the Continuous Improvement tools to support enhanced business performance

Notice of Licensing Requirement

• As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets
• All required licenses will need to be obtained within 60 days of hire
• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
• Current employees and former employees seeking rehire at Allstate or its affiliated companies are not eligible for this sign-on bonus

Work Location

• This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States
• This position is not available for California, Alaska, and Hawaii residents
• Candidates in an Eastern or Central Standard Time zone preferred

When you work from home full time, you’ll need:

• a dedicated workspace in your residence that is private and free from distractions
• a minimum internet bandwidth of 50 MB down/5 MB up
• appropriate work surface and seating

Allstate will provide:

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, mouse)
• Connectivity reimbursement of $80 per month to offset some of the cost of home internet

Skills

Analytical Thinking, Auto Estimating, CCC ONE, Claims Review, Estimatics

Compensation

Compensation offered for this role is $50,700.00 - 89,062.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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